Shipping Policy – VividWearCo (VWC)

Last Updated: May 13, 2025

At VividWearCo (VWC), we’re excited to bring vibrant fashion straight to your doorstep! Our Shipping Policy outlines everything you need to know about getting your order delivered quickly and safely. We strive to make the process as seamless as possible so you can start wearing your colors boldly in no time.

1. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or sales (e.g., holidays), processing may take up to 5 business days.
  • Confirmation: You’ll receive an email with your order details and tracking information once your order has shipped.
  • Business Days: We process and ship orders Monday through Friday, excluding weekends and major U.S. holidays (based on our headquarters in New York, NY, USA).

2. Shipping Options & Costs

We offer the following shipping options to ensure your order arrives on time:

  • Domestic Shipping (United States):
    • Standard Shipping: $5.99 (3–7 business days)
    • Expedited Shipping: $12.99 (1–3 business days)
    • Free Shipping: On orders over $75 (Standard Shipping only).
  • International Shipping:
    • Standard International Shipping: $15.99 (7–14 business days, depending on destination).
    • Express International Shipping: $29.99 (3–7 business days).
    • Note: International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

3. Delivery Timelines

  • Estimated Delivery: Delivery times begin after your order has been processed and shipped. They vary based on your location and selected shipping method (see above).
  • Tracking Your Order: Once your order ships, you’ll receive a tracking number via email. Use this to track your package on the carrier’s website (e.g., USPS, FedEx, or DHL for international orders).
  • Delays: While we aim to deliver on time, delays may occur due to weather, carrier issues, or customs processing for international orders. We’ll keep you updated if there are any changes.

4. Shipping Destinations

  • Domestic: We ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories (e.g., Puerto Rico).
  • International: We ship to most countries worldwide. During checkout, enter your address to confirm if we ship to your location. If your country isn’t listed, contact us at [email protected] for assistance.
  • Restrictions: We do not ship to P.O. boxes for international orders or to countries under trade restrictions or sanctions.

5. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery:

  • Domestic: USPS, FedEx, or UPS.
  • International: DHL, FedEx, or local postal services, depending on the destination.

6. Address Accuracy

  • Your Responsibility: Please double-check your shipping address at checkout. VWC is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
  • Address Changes: If you need to update your address after placing an order, contact us at [email protected] within 24 hours. We cannot guarantee changes once the order has shipped.

7. Lost or Damaged Packages

  • Lost Packages: If your tracking shows no updates for 10 business days, contact us at [email protected], and we’ll investigate with the carrier. We’ll either reship your order or issue a refund if the package is confirmed lost.
  • Damaged Packages: If your order arrives damaged, email us within 7 days of delivery with photos of the damage. We’ll send a replacement or issue a refund, per our Refund and Returns Policy.

8. International Customs & Duties

  • Customs Fees: International orders may incur customs duties, taxes, or fees, which vary by country and are the customer’s responsibility. We recommend checking your local customs policies before ordering.
  • Customs Delays: VWC is not responsible for delays caused by customs processing. We’ll provide all necessary documentation to facilitate clearance.

9. Contact Us

Have questions about your order or shipping? We’re here to help!

  • Email: [email protected]
  • Phone: +1-555-123-4567 (Monday to Friday, 9:00 AM – 5:00 PM EST)
  • Live Chat: Available on our website during business hours.

Ready to Wear Your Colors Boldly? We’ll get your vibrant styles to you as quickly as possible. Shop now and let’s make fashion fun!